RETURNS & WARRANTY
We offer a full money-back guarantee for all purchases made on our website within 30 days. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 30 calendar days of your purchase. Please contact 626-383-2680 or email us at firstname.lastname@example.org to avail of the refund.
After the 30-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first 30 days after their purchase to ensure it fits your needs.
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 20834 Moonlake St., Walnut, CA, 91789, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 20834 Moonlake St., Walnut, CA, 91789, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If 30 days have lapsed, product can be covered under 1 year standard warranty if it falls under the following conditions. Warranty applies to products purchased directly from www.theuvcare.com or www.amazon.com/shops/UVCare. Warranty period lasts 12 months after the purchase date from these sites. Call 626-383-2680 or email email@example.com for full warranty details.
Warranty product will be null and void if:
- The product is damaged physically
- The product is repaired, maintained, modified, and disassembled
- Warranty product of product is limited to manufacturing defect
- Warranty product of product doesn’t cover other accessories such as strap, lens, case, cap and others such as batteries
- The warranty doesn’t cover replacement of product
- Warranty doesn’t cover damages caused due to God and force majeure acts